Find quick solutions to common technical issues or get in touch with our Sibutad team.
Help with slow speeds, connection drops, or router configuration.
Troubleshoot Now →Unplug your CJS Fiber Modem from the power outlet. Wait exactly 30 seconds, then plug it back in. Wait 2-3 minutes for the lights to stabilize. This fixes 90% of connectivity issues.
Is there a blinking red light labeled 'LOS' on your modem?
If YES, there may be a physical fiber line break in your area. Please skip to the contact form below and report a technical emergency.
If your WiFi is slow, try connecting a laptop directly to the modem via a LAN cable. If the speed is normal via cable, your WiFi router may be experiencing interference from thick walls or other appliances.
Please provide your account details so we can run a remote diagnostic on your line before calling you.